Privacy Policy

Who we are

This Privacy Policy explains how Castle Crew Glazing ("we", "us", "our") collects, uses and protects your personal information when you use our website or contact us about our glazing services.

Information we collect

We only collect information you choose to give us, typically when you fill in a contact, quote, or service request form. This may include:

• Your name, email address and phone number
• Your property address and property type, where relevant to a quote
• Details about the service you're enquiring about and your project requirements
• Any other information you choose to include in your message

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide a quote or consultation
• Arrange and carry out surveys, manufacturing and installation
• Send you confirmations and updates relating to your enquiry or project
• Improve our website and services

We do not sell your personal information to third parties.

How we share your information

To respond to your enquiry, your form submissions are processed through trusted third-party services we use to deliver email (such as our email delivery providers). These providers only process your data to help us communicate with you and are not permitted to use it for their own purposes.

Cookies

Our website uses cookies to remember your preferences and understand how the site is used. For full details, see our Cookie Policy.

Data retention

We keep enquiry and project information for as long as necessary to respond to your request, fulfil any resulting contract, and meet our legal and accounting obligations, after which it is securely deleted.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, where we're not required to keep it
• Object to how we use your information

To exercise any of these rights, please contact us using the details below.

Contact us